Terms & Conditions
These terms and conditions apply when you, as a consumer, order from the Båtsystem e-commerce platform at www.batsystem.se. Boatsystem Group Sweden AB (556380-6040), Traneredsvägen 112, 426 53 Västra Frölunda, Sweden, runs all sales on batsystem.se. When you buy on batsystem.se, you enter into a purchase agreement with Boatsystem Group Sweden AB. You also agree to these terms and our Privacy Policy.
We may change these terms and conditions, so please review them before each purchase.
General information
Name: Boatsystem Group Sweden AB
Swedish organization number: 556380-6040
Address: Traneredsvägen 112, 426 53 Västra Frölunda, Sweden
Email: info@boatsystemgroup.com
Tel: +46 (0)31 69 03 80
Payment
Shopping on batsystem.se is safe and easy. We use Kustom Checkout to manage your purchase. Kustom AB provides Kustom Checkout, an independent checkout solution that shows the available payment methods and delivery options.
Kustom is not a bank and does not process payments directly. Instead, it provides the interface and logic that display the applicable payment methods. When you complete your purchase, the checkout offers you different payment methods.
Separate providers process these payment methods, depending on the method you choose. The checkout then sends you to a payment provider, such as Stripe, Klarna or Swish, to complete the purchase.
To make shopping effortless, Kustom Checkout automatically fills in your information if you have saved or entered it before. Kustom does not perform credit checks. The payment provider you choose handles any credit check.
When you click to complete the purchase, you agree to our terms and Kustom’s Terms of Use. You also acknowledge Kustom’s Privacy Notice. You can read more in Kustom’s Terms of Use and Privacy Policy.
Delivery
Our standard delivery time is 1–3 working days. Some products have a longer delivery time. If your order includes such products, Båtsystem will email you with details about your purchase.
When we have shipped your order, we will send you a confirmation email with a tracking ID. Use it to track your order on PostNord’s website or app. When your order arrives at the pick-up point, you will get an SMS at the number you entered at checkout. If a delay occurs, we will let you know and give you a new delivery time.
Prices
We show all prices on the website in SEK, EUR or USD, depending on your location. For customers within the EU, we apply 25% VAT. We may adjust prices due to supplier changes, typos in price lists or incorrect information. We make any adjustments in line with applicable consumer law.
Orders outside the EU
If you order from a country outside the EU, such as Norway, we do not charge Swedish VAT. For these countries, we show prices excluding VAT.
When you import goods to a non-EU country, the shipping company may charge local VAT, such as Norwegian MVA. It may also charge a customs clearance fee. The recipient pays these costs on delivery. This is standard procedure for international trade and beyond our control. Before you order, check with your local customs authority or the shipping provider to estimate any fees.
Returns
Boatsystem Group has a 14-day return policy. To return a product within this period, simply contact our customer service. You pay the cost of return shipping. Want to exchange a product? Place a new order for the product you want, and ask for a refund on the original.
Complaints
If you have complaints or comments about our products, contact customer service at info@boatsystemgroup.com. The same applies if you want to return an item you are not happy with. Please include your order number. If possible, add a photo of the item, as this speeds up the process.
Under Swedish law, you have the right to return faulty or damaged goods up to 3 years after purchase. The fault or damage must come from a manufacturing error. The right does not cover normal use or ageing of the product. Please report faults or damage as soon as possible after you discover them. For complaints, we follow the guidelines of the National Board of Consumer Disputes.
Price, products and offers
We cannot guarantee that product pictures show the exact appearance and characteristics of the product. Product information may contain errors. Boatsystem Group may change product information and prices without further notice.
Prices, product information and other information on the website may change and may contain errors. Boatsystem Group has the right to correct any errors. This applies to errors in prices, discount codes, inventory and technical specifications. It also covers price adjustments, out-of-stock products and typos on our website and in advertisements. Boatsystem Group may cancel any order that contains obvious errors.
Force Majeure
Sometimes events beyond our control may prevent us from fulfilling our obligations under these terms. Examples include legal changes, government actions, industrial action, fire, flooding, war, terrorism, sabotage, major accidents or similar situations.
Personal information
When you buy on batsystem.se, you accept our Privacy Policy. We protect your privacy and only collect the information we need to process your order. You can read more about how we handle your personal data in our Privacy Policy.
Dispute & choice of law
If you and our customer service cannot resolve a dispute, you can turn to the National Board of Consumer Disputes (ARN). If you live in another EU country, you can also get help from the European Consumer Centre in your country.
We will follow the recommendation of the National Board of Consumer Disputes, or a similar dispute resolution body, in any dispute. Swedish law governs disputes about how to interpret or apply these terms.